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By proceeding with a booking and making any payments, you (the "Hirer") agree to the Terms and Conditions below. These conditions are designed to protect both parties and ensure a safe, smooth, and fun experience.

 

1. Booking and Payment

• A $200 non-refundable deposit is required to secure your booking.
   

• Full payment must be made no later than 7 days before your event.
   

• A $200 bond is payable 24 hours before your event. This will be refunded within 48 hours of pickup, provided there is:
   

  • No damage to equipment (e.g. rips, tears, broken parts),
     

  • No excessive mess or staining,
     

  • All ball pit balls are returned to the ball pit,
     

  • Punctual return (for DIY customers).
     

 

2. Damages, Cleaning, and Bond Forfeiture

• All equipment is checked before and after use.
   

• The Hirer is responsible for any damage or loss occurring during the hire period.
   

• Bond may be partially or fully retained if:
   

  • Equipment is returned damaged, stained, or excessively dirty,
     

  • Ball pit balls are not returned to the pit,
     

  • Items are returned late,
     

  • Drop-off/pick-up arrangements are changed last minute without agreement.
     

  • Any damages to our backdrops or floral installations will incur a replacement fee if deemed unusable again, Prices including shipping will be provided by our supplier which hirer will need to pay. Photo's of before and after installations will be taken. 
     

• Additional fees may be charged on top of the bond if damage exceeds the bond amount.
   

 

3. Equipment Use and Safety

• No shoes, high heels, food, drinks, toys, sharp objects, glitter, sand, paint, or sticky substances allowed on soft play or jumping castles.
   

• Equipment must not be moved once set up.
   

• Adult supervision is required at all times.
   

• Jumping castle use is limited to 140kg total and must be set up indoors only.
   

• Keep all children away from power cords and blowers. Tampering with power may result in serious injury and legal liability.
   

• Do not change or move any backdrops or floral set ups once installed

 

4. Setup and Location Requirements

• Setup areas must be flat, clean, dry, and clear before our arrival.
   

• We do not set up on sand, gravel, hills, uneven or wet surfaces, or mud.
   

• Outdoor setups require dry conditions and sufficient shade during hot seasons.
   

• Outdoor hires must have a Plan B (indoor/covered location) in case of weather issues. If not, the booking will be postponed and a credit issued.
   

• No public park setups permitted unless discussed and have council approval.
   

 

5. DIY Pickup/Drop-Off Hires

• DIY Hirers must arrange safe transport to prevent damage to equipment.
   

• A $100 late fee applies for returns more than 30 minutes late.
   

• If you choose delivery after initially opting for pickup, your bond will be forfeited.
   

 

6. Ball Pit Balls Policy

• All ball pit balls must be returned to the pit before pick-up or return.
   

• Failure to comply may result in bond deductions due to time and labor involved in re-packing.
   

 

7. Cancellations and Weather Policy

• Cancellations must be made at least 1 month prior for a 12-month credit note.
   

• Cancellations within 7 days will result in bond forfeiture and no credit issued.
   

• No refunds under any circumstances, including change of mind or weather-related issues.
   

• Credit notes are valid for 12 months from original booking date.

8. Liability

• Play Baby Play is not liable for any injury, accident, or loss during the hire period.
   

• Responsibility lies solely with the Hirer for safe use and supervision of all children and guests.
   

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Contact & Agreement

For any concerns, please contact us prior to your event.
By paying your deposit, you acknowledge that you have read and agreed to all terms stated above.